Terms & Conditions

1. Our Contract with You

No contract exists between you, the customer and us Garden Options Ltd, until such a time as your order for goods is confirmed and the goods are dispatched. Garden Options Ltd shall not be deemed to have accepted your order until that time and may refuse or cancel your order, notwithstanding that an automatic confirmation of your order may have been received by you.

2. Pricing and Availability
Prices for all goods are listed on the website. All prices are shown in GBP £ Sterling. Prior to finalising you will be shown the total price for the goods inclusive of VAT and any delivery charges (if they apply). In the event that we have sold-out of any items you have ordered, you will be informed bye-mail within 5 working days.

3. Forms of Payment

Your can pay using your major credit or debit card, which will normally be charged at, or shortly after, the time that your order is placed. During the checkout process, you will be asked to enter your personal information (billing address, delivery address) using our payment processor PayPal (www.paypal.com) where you enter your credit/debit card details. We do not have access to or keep any record of your actual card details. You will then be returned to this website where your order will be completed.

You can also pay by postal cheque. Select that type of payment, print out your order confirmation and return it to us enclosing a cheque for the full amount. Please note we will only process your order after your cheque has cleared into our bank account.

4. Delivery

Garden Options Ltd does everything it can to ensure that the goods are delivered promptly. However, time shall not be of essence in relation to your contract with Garden Options Ltd, and late delivery shall not affect the contract with Garden Options Ltd. If Garden Options Ltd is aware of any anticipated lengthy delay in the delivery of the goods you have ordered, Garden Options Ltd will attempt to contact you and keep you advised of the likely date for delivery. Garden Options Ltd does not deliver to certain areas of the UK. You will be advised of this at time of placing order. Delivery prices are for UK only and not international.

5. Your Rights

This right of cancellation is derived from the Consumer Protection (Distance Selling) Regulations 2000 and applies only to persons falling within the definition of “consumer” as defined in Regulation 3 of the said Regulations, as amended from time to time. This section does not apply if you are not a “consumer”.

You have the right to cancel your order at any time after your order is placed until the date 7 working days after you placed the order. You may exercise your right to cancel your order by writing to Garden Options Ltd, c/o HENDERSON’S, High Street, Melrose, TD6 9PA.

If Garden Options Ltd has already charged your credit or debit card, or cashed your cheque, prior to receiving notice of cancellation, Garden Options Ltd will refund the basic price of items cancelled within 30 days of your giving notice of cancellation. If the items have already been dispatched, Garden Options Ltd will not refund the delivery charge associated to the items.

You have the responsibility to ensure that the cancelled items are kept in “as new” condition and are returned to Garden Options Ltd in that condition. If you do not return the goods to Garden Options Ltd, you must make the cancelled items available to Garden Options Ltd, or its representative, for collection and Garden Options Ltd will deduct the cost of the collection from the money refunded to you.

The right to cancel set out above is in compliance with the Consumer Protection (Distance Selling) Regulations 2000 and is in addition to your statutory rights which remain unaffected.

6. Damaged, Faulty or Incorrectly Supplied items

Should be notified to Garden Options Ltd within 24 hrs of receiving them. Garden Options Ltd will then uplift & replace item(s) as soon as possible.

7. Losses

Garden Options Ltd will only be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when the contract was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, goodwill or wasted expenditure). Garden Options Ltd does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.

8. Governing Law

These conditions are governed by and construed in accordance with the laws of Scotland.

9. Licence for website access

Garden Options Ltd grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Garden Options Ltd. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Garden Options Ltd as long as the link does not portray Garden Options Ltd, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Garden Options Ltd logo or other proprietary graphic or trademark as part of the link without our express written consent.

10. Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not Garden Options Ltd, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

- for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”
- to cause annoyance, inconvenience or needless anxiety

11. Copyright and database rights

All content included on the website, such as text, graphics, logos, button icons, images, and audio clips, digital downloads, data compilations, and software, is the property of Garden Options Ltd, its affiliates or its content suppliers and is protected by United Kingdom and International copyright and database right laws. The compilation of all content on this website is the exclusive property of Garden Options Ltd and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws.
You may not systematically extract and/or re-utilise parts of the contents of the website without Garden Options Ltd express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Garden Options Ltd express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without Garden Options Ltd express written consent.

12. Copyright claims

Garden Options Ltd and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Infringement.

13. Electronic communications

When you visit Garden Options Ltd or send e-mails to us, you are communicating with us electronically. We communicate with you by mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

14. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

15. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

16. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

17. Privacy

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.