Delivery & Returns

Delivery

We will dispatch your order by post or courier, and can deliver to your home, work place, or friends/family.

Delivery (which includes postage, packaging materials and order processing costs) is charged as follows:

Small Items – £3.95
Medium Items – £9.00
Large Items – £50.00

Please note that delivery charges are for UK only and not international orders. Please contact us for non-UK delivery charges.

Your order will usually arrive within 3 – 4 working days via Royal Mail, although during certain times of the year please allow longer. The delivery times quoted apply if the goods you have ordered are in stock. It is not possible to give an exact date for internet orders.

If you order before 2pm (Mon-Fri) or 12 noon on Saturdays, we will endeavour to despatch it the same day. Orders received after 2pm will be despatched the following working day.
We only deliver to valid UK addresses.

If any item that you order is out of stock, we will get in touch with you as soon as possible to let you know. You will have the option of having it back ordered for you or cancelling altogether.

Returns

If, for any reason, you are dissatisfied with a product you order from Garden Options Ltd, please return it in an unused condition and in the original packaging within 14 days of delivery for a full refund of the cost of your goods – we cannot refund postage. This does not affect your statutory rights. It is the customer’s responsibility to ensure the safe return of goods to Garden Options Ltd.

When making a return, please email returns [at] gardenoptions.com to notify us. Also, enclose a copy of the original order confirmation email with your package.

You should expect to receive your refund within four weeks of returning your order, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.